Technology Lifecycle Solutions

CALL US: +1.360.705.2840

 

Process

How we work

TECHNOLOGY LIFECYCLE SOLUTIONS

Your IT environment is constantly evolving. A consistent asset management process ensures that both your short-term and long-term needs are met, and that new technology integrations are not disruptive to your end users. End-to-end lifecycle management provides solutions that align with your business objectives while simplifying the complexity of the procurement process.

1. NEEDS ASSESSMENT

We assess your short-term and long-term goals and business objectives to understand your end user demands, IT environment, workflows and IT workloads. You receive recommendations based on your budget, and once you approve them, we create a package that builds the best business case for the manufacturer.

2. ORDER PLACEMENT

Acting as your manufacturer liaison, we place the order and handle all communication and troubleshooting until the purchase order is completed. The order can be shipped to our warehouse, where we verify it and test for functionality. Any issues with the order are addressed prior to your on-site delivery and deployment.

3. DEPLOYMENT

Our technicians set up the workstations, laptops, computers or other hardware; tag the assets as required; image the machines; configure BIOS and the hardware. We recycle the packaging and deliver your devices in a consolidated way, ready to be integrated into your environment.

4. ONGOING SUPPORT

When your devices are not functioning properly, your IT staff conducts level 1 troubleshooting. Using our web-based warranty portal, they can place orders for replacements. Our technicians will deliver and install the parts, and troubleshoot any new issues as they arise. We’ll perform further diagnostic and order more parts if necessary.

5. ASSET DISPOSAL

When your devices and hardware reach the end of their life, we safely remove and recycle all the equipment for you. Data wiping will be performed as necessary.

CONTRACTS